What To Look For In A Business Phone System
The have that you are looking for a business phone system, you must make sure that you will consider some factors. The number of calls that you are receiving as well as the type of business that you have are the basis for these factors. Whatever needs that you have, there is a system that would certainly provide your needs. But whatever type of system that you will be choosing, it is a must that to will be able to provide the needs that you have.
The next thing that we will be talking about are the basic functions that a business phone system should have.
A voice mail is a basic function that a business phone system should have. The moment that the business will not be able to answer a phone call from the client, it is a must that they will have the ability to leave a message. By doing so, your customers will have a pleasant experience especially if it is their first time to call your business. You may get the phones that have a built-in voice mail on it or you can also install an external device to get the feature.
The music on hold is another feature that provides a great experience to your clients. Providing your clients with music to listen to is a good way of treating them. You can also use a music that is used for your advertising. What makes this works is by connecting a recording to your phone system.
In your business phone system, you should make sure that it has a conference call. This is the feature that allows you to connect to multiple callers at one time. You will be able to have discussions with more than one person in just one call.
It is in your business phone system that trunking should also be available. It is this feature that configures the incoming lines from the local phone company. In a trunk group, you have to install T-1’s which are configured to the phone system in order for this to work. The number of calls that you will receive will be the basis for the configuration. It is by having a bigger business that you will have a more complex type of configuration.
A must have basic feature in your business phone system is the auto attendant. It is the auto attendant that directs the call depending on the preference if the caller. It can be done depending on the person that they are trying it reach. There will be an automatic routing of calls the moment that the extensions are configured to the phone system that you have.
All of these features are basic and should be available in your business phone system.